FAQ
Shipping & Delivery
Shipping in Norway take up to 1-5 business days. Delivery may take longer during Christmas periods.
Worldwide shipping could take up to 7 - 32 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping price NOK 49.00 in Norway.
Worldwide shipping rates can vary depending on your region and are calculated at checkout.
Yes, we offer free shipping for large domestic orders over NOK 600 only in Norway.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Yes, you can. When your order is dispatched from our warehouse you will receive a shipping confirmation with your tracking number. If you have not received this email you can check your spam filter to see if the email has accidentally ended up there. If you cannot find your shipping confirmation please contact by e-post post@maratusso.com
Returns & Refunds
All products must be returned within 30 days since the order was received.- All products must be returned in their original condition.- All returns must include the original packaging.*This applies to all products on our website, including products on sale.
Earrings and underwear cannot be returned for reasons of hygiene.
Complete the return form that you will find in your package or you can print here. Return providers of your choice, we do not cover return costs.
You must send the return to the following address:
MARATUSSO AS
BROBEKKVEIEN 114
0582 OSLO NORWAY
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblef or a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
All return shipping are handled by the customer.
If you wish to exchange your order you simply return your unwanted item(s) and place a new order online.
Unfortunately not, we do not have a physical store.
Orders
When you place an order, we will send you an order confirmation to your registered email address. If you haven’t received it after a few minutes, please check your spam folder.
We cannot issue changes or cancellations on your order. Once you have received your unwanted order, please return this back and order again.
PAYMENT
We offer Visa, Mastercard, Paypal, and Klarna for the majority of countries.
Klarna offers you to buy now but pay in 30 days.
Unfortunately, we cannot estimate how much tax and duties you will pay to your country as this is regulated by the respective country. Your local customs office should be able to estimate the price of the import fees.